AJ Help Desk might just be the right application to check out if you are looking into a way of providing your customers with better support and assistance. In essence, the site offers a customer support system that comes complete with ticket management, statistics and reports.
Using AJ Help Desk the resolution process for queries is made suppler than by other means - the submission is instant, support personnel can trace the problem to its roots, and the redirection of the ticket can be tracked by the manager at all times.
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